Customer Service
Delivery, Payment & Exchange Policies
Transparent, reliable, and hassle-free shopping across Bangladesh.
1. Delivery Timeline & Shipping Fees
We deliver to all 64 districts in Bangladesh via premier courier partners (SteadFast Courier, Pathao Courier, and RedX).
- Inside Dhaka City: ৳80 delivery charge (Delivery within 24 to 48 hours).
- Dhaka Suburbs (Savar, Gazipur, Narayanganj, Keraniganj): ৳120 delivery charge (Delivery within 2 to 3 days).
- Outside Dhaka (All Over Bangladesh): ৳150 delivery charge (Delivery within 3 to 5 business days).
✨ Free Nationwide Delivery is automatically applied on any order above ৳3,000!
2. Payment Options
We accept the following trusted payment methods:
- Cash on Delivery (COD): Pay in cash directly to the delivery rider after inspecting the sealed packaging.
- bKash: Send Money to our official boutique number:
01580254707 (Merchant / Send Money). - Nagad: Send Money to our official boutique number:
01580254707 (Personal).
3. 3-Day Size Exchange Policy
We want you to feel utterly regal in your outfit! If the size does not fit you perfectly, you may request an exchange within 3 days of receiving your parcel.
- Items must be in original unworn condition with tags intact.
- Sarees and customized stitched items are eligible for alteration support at our Dhaka studio.
- To initiate an exchange, simply WhatsApp us at +880 1580-254707 or message us on Facebook.